Voice Service Description

Introduction
Features
Installing/Activating the Service
Restrictions and Limitations
Customer Service Guarantee Waiver
Variations
Required Equipment (and Softare)

Introduction

The iVillage Voice Service is an enhanced voice communication Service whereby the voice communication is converted into a digital signal and carried over a high-speed (broadband) Internet network. 

This iVillage Voice Service is also referred to as “Voice over IP”. It is service that is distinct from a standard telephone service. 

The iVillage Voice Service is provided under the terms and conditions of our Customer Agreement, your Application and this Service Description. 

Features

The iVillage Voice Service provides you with access to a local and long distance telephone calls with the ability to make and receive:

  • National (STD), fixed to mobile, and international calls;
    Local Calls;
  • Calls to iVillage Numbers; and
  • Calls to Emergency Services (000); and
  • Calls to special and toll free call numbers (for example, 1300, 1800 and 13); and
  • Domestic satellite Services; and
  • A range of other telephone services and products described in the Pricing Schedule, including, where available VoIP telephone number/s, and provision of directory assistance and operator Services.

Installing/Activating the Service

Pre Installation:

As described in your Application we may have preinstalled any required Equipment and the Service. In these circumstances we will activate your service in accordance with the instructions within your Application. 

Self Installation:

Where we have not pre-installed any required Equipment or the Service; 

  • Once we’ve processed your application we will endeavour to promptly order and deliver any Equipment purchased from us to you;
  • We may activate your iVillage Voice Service before the Equipment arrives;
  • We will attempt to assist you in the event of any faults in your Equipment however we will not be responsible for doing so;
  • If you notify us that Equipment purchased form us is faulty, within warranty and needs to be returned, you will be shipped a replacement item and a return freight bag. If the faulty item is not returned, with all cables and components within 21 days, you will be charged the full price for the purchase of the new unit that we shipped to you.

Restrictions and Limitations

Restrictions on Access:

  • Subject to your Application, you may also be required to subscribe to our iVillage Broadband Service;
  • You may only use the iVillage Voice Service at the physical location specified in your Application; and
  • Calls using an override code (such as 1414) are not supported when using the iVillage Voice Service; and
  • You agree to waive your rights and protections afforded by the Customer Service Guarantee; and
  • We will use reasonable care and skill in providing the Service however, given the nature of telecommunications systems (including the Service’s reliance on systems and services not owned or controlled by us), we cannot promise that the Service will be continuous, fault-free or accessible at all times; and
  • We will endeavour to use the fast transfer process whenever possible to facilitate the transfer in and out of the service; however, we cannot guarantee this speed or quality of this process

Service Feature Limitations:

  • Not all features and services available through other Service Providers are available through our iVillage Voice Service; and
  • calls to directory assistance services (for example, calls to 1223 and 1225) are not available through the iVillage Voice Service

Location:

  • The iVillage Voice Service is only available in locations in which we provide Services.
  • If you relocate your Service and move to a different call collection area, you will be assigned a new VOIP number. In moving your service and being assigned a new VOIP number, you may be required to move to one of our current range of iVillage Plans.

Emergency Services:

  • The iVillage Voice Service may not be available in the event of a power failure or Interruption to your Broadband Service connection;
  • We are not liable to you for any loss or damage you suffer or for any costs, expenses or charges you incur arising from any inability to access emergency call services using the iVillage Voice Service and which is not a direct result of our fault or negligence;
  • Your full address details set out in your Application will be provided when notifying emergency call services organisations of your location in the event of an emergency. It is your responsibility to ensure that this information is current and to contact us if this information changes by calling Customer Support; and
  • Your Equipment may need to be reset in the event of a power failure or outage.

Customer Service Guarantee Waiver

We offer discounted call costs through the iVillage Voice Service, but we are only able to do so on the basis that we are not required to meet the Customer Service Guarantee. Accordingly, our supply of the iVillage Voice Service to you is on terms that you agree to waive your rights and protection afforded by the Customer Service Guarantee.

Variations

We may change the technical specifications of the iVillage Voice Service at any time for operational and network planning reasons. We will endeavour to give you prior written notice of changes which will have a significant detrimental impact on your use of the iVillage Voice Service and, in such cases; you may cancel the Service in accordance with our Agreement.

Required Equipment (and software)

Required Equipment: 

  • As specified by us from time to time certain Equipment must be procured and installed;
  • If requested in your Application and agreed to by us we will procure and install on your behalf any required Equipment;
  • If any Equipment you supply is not compatible with the iVillage Voice Service or is faulty, you may not be able to access, operate or use the iVillage Voice Service;
  • The quality of the iVillage Voice Service and/or your ability to access the iVillage Voice Service may be affected if there is an interruption in the iVillage Broadband Service; and
  • If you request a variation to the iVillage Broadband Service, the quality of the iVillage Voice Service and/or your ability to access the iVillage Voice Service may be affected during implementation of your request to vary the iVillage Broadband Service.

 Where we provide you with software we grant to you a license to use this software subject to he terms of our Customer Agreement and any end user agreement provided with the software at the time of installation.

We will provide you with the required Equipment you order from us in your Application. This equipment may be new or ‘as new’. All risk in and title to this required Equipment passes to you on delivery.

If we do not supply any or all of the required Equipment to you, you will need to have purchased all of (or the remainder of) the required Equipment before we can supply the Service to you. If you choose to supply some or all of the required Equipment yourself for use with the Service:

  • any such Equipment must meet the requirements specified by us from time to time; and
  • the operation of the Equipment and any repairs to it will be your responsibility.

Equipment Warranties

Where we supply any required Equipment to you, we provide the warranty specified in the Pricing Schedule at no extra cost. The warranty does not apply where you have supplied your own Equipment.

If you notify us of a fault with any Equipment we have supplied to you, within the warranty period specified in the Pricing Schedule, we will, at our option, repair, replace or provide credit for the faulty item at no cost to you. However, if the fault was caused by:

  • any Equipment not provided by us;
  • a Force Majeure Event;
  • any interference with or modification to the Equipment or a failure to use it in accordance with the manufacturer’s specifications or our instructions; or
  • damage caused by you or any third party,
    then we will charge you a fee, as specified in the Pricing Schedule, for the repair or replacement, including associated shipping and/or handling costs.

Outside any warranty period, the operation of any Equipment we have supplied to you will be your responsibility. If we replace it, we will charge you the fee specified in the Pricing Schedule.