iVillage Voice Trouble Shooting

No Dial Tone

There are a number of issues that can cause customers to receive no dial tone. These include; faulty equipment, line faults, phones off the hook etc.

Ensure all phones in your premises are on the hook correctly.
If yours is a new service, confirm with your village manager that your service has been activated.
Perform an isolation test (see instructions below) to see if you have any issues with faulty equipment.
If you cannot correct the problem, contact your village manager for assistance.
If you still cannot correct the problem contact Living Networks for further assistance

If people calling you hear the message "The person at extension (your number) is unavailable please leave a message after the tone" then you have not recorded your personal greeting. Please follow our voicemail maps to record your personal greeting.
If the phone rings out (after ringing the phone gives the caller an engaged signal) when someone calls you then Voicemail has not been correctly provisioned. Please contact Living Networks or your village manager for assistance
If you are unsure how to retrieve messages from your voicemail, follow our voicemail maps

If you hear a recorded message saying “You are not subscribed for this service” when you attempt a call your service has not been connected. Please contact your village manager.
If you hear a recorded message saying “All lines to this area are busy” when you attempt a call then the local exchange you are calling is congested. Please wait a few moments and call again.

Please note that override codes such as 1414 and Telstra call discount numbers like 0018 are not avalable from iVillage Voice services.

Check you are not trying to dial an override code like 1414 or a Telstra Call discount number like 0018
Ensure that you are dialling the number as follows:
- Land lines: 0011 then the country code, the area code (less the leading 0) then the number
- Mobiles 0011 then the country code then the mobile number (less any leading 0)

Check your phone’s volume settings. Manuals for phones supported by Living Networks are available the bottom of this page.
Ensure you don’t have any electrical devices that are making noises too close to your phone. Feedback or noise can be caused by other electrical devices including mobile phones, stereos and televisions.

Check the ringing volume on your phone. Manuals for phones supported by Living Networks are available the bottom of this page.
If people calling you hear the recorded announcement “All lines to this area are busy” then your local exchange is congested. If possible, please ask them to call you at another time.
Ensure all phones in your premises are on the hook correctly.
Perform an isolation test (see instructions below).

Unplug all devices in the house connected to your phone line
Plug a corded phone into the primary socket in the house (This is usually in the master bedroom or the living room).
Attempt to replicate the issue with this phone.
If you are unable to replicate the issue then it is being caused by your phone. To identify which phone, plug all your devices in one by one until you encounter the problem again.
Try a different telephone cord between your phone and the socket.

When contacting Living Networks with a fault please ensure you have the following information:

Your name, phone number password or pin
The number you are trying to dial (It is preferable for you to attempt to dial multiple numbers).
The time you attempted to make the call (It is preferable for you to attempt multiple calls).
A description of the issue.
Any error messages that you hear when attempting to make a call.

	Smart Caller Phone Manual www.bluephone.com.au/
	Oricom TP 58 Big Button phone Manual www.oricom.com.au
	Oricom TP 100 Big Button Phone Manual www.oricom.com.au
	Oricom BB200 Cordless phone Manual www.oricom.com.au
	ZyXel IP WiFi Phone Manual www.zyxel.com.au

iVillage Voice:
Troubleshooting
Service Description
Plans
International Rates

Voicemail Maps

Recording Personal Greeting
Retrieve Messages